1. Overview
At Alba Knowledge School, we are committed to providing high-quality digital learning resources and educational materials. Since our products are digital and instantly accessible upon purchase, we maintain specific guidelines regarding refunds and returns to ensure fairness and transparency.
2. Digital Product Nature
All our offerings — including online courses, digital workbooks, e-books, templates, and other downloadable materials — are non-tangible digital products. Once a digital file or course access has been delivered, it cannot be returned, exchanged, or revoked.
3. Refund Eligibility
Refunds are only considered under the following conditions:
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Duplicate purchases made accidentally through the same account.
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Technical issues on our platform that prevent product access, verified on our end.
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Incorrect product delivery caused by a system error.
Please note: Refund requests due to a change of mind, misunderstanding of the product description, or lack of technical knowledge are not eligible for a refund.
4. How Refunds Are Processed
If a refund is approved after verification, it will be processed back to the original payment method. Refund processing time may vary depending on the payment provider’s policies.
5. Course Access and Usage
Once a purchase is completed, users gain immediate access to digital content. We encourage all learners to review product descriptions, previews, and outlines carefully before completing their purchase.
6. Policy Updates
Alba Knowledge School reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Continued use of our website and services indicates acceptance of the latest policy version.
